Steve Salter
I'm Steve Salter, a trainer with a wide range of experience in systems training. I can develop your training program, including a training needs analysis. Training documetation, whether it be a training manual or a full user manual, is a speciality.
Madcap Software
All your documentation needs are met by Madcap Flare.
Flare is a state of the art help authoring tool with single source capabilities. This means that from a single document you can tailor your output to suit your needs. When you publish the training guide you may want exercises at the end of each section. No problem. The same basic document might be in the user manual, but you don't want the training exercises. Again, no problem. You might want to publish the instructions on an intranet site without screenshots. Yes, Flare will let you do that. And, because of single sourcing, it all comes from a single document with a single mouse click.
I'm a Madcap MVP (Most Valuable Professional), recognised by his peers for his contribution to the Madcap online community. MVP status is awarded by Madcap Software.
STC
I'm also a committee member of the Australia Chapter of the STC (Society for Technical Communication).
I think it's important to share knowledge, and a professional society like the STC is one way for people with a common ground to share information. I wish I could be more active in the STC forums, but with my involvement with the Flare user forum and other things, there is just not enough hours in the day!
CFS
Life doesn't exist solely online...
I am a trainer with the South Austrlian Country Fire Service. In fact, the CFS gave me my break as a workplace trainer. The CFS provided me with the opportunity to gain formal training qualifications, for which I am very grateful. I believe in giving back, and involvement with the CFS is one way I can give back to the community. It sometimes feels as if it isn't giving back - I have such a great time!
I am also an active firefighter. I am first lieutenant with the Basket Range Brigade and have been captain in the past. I've been strike team leader and a sector commander on many occasions and at some big fires. Particularly rewarding was being a strike team leader on an interstate deployment to New South Wales. I remember walking through the Sydney airport, coming home, with a big, burly security guard shouting after us "You're all F*#%ing heroes" at the top of his lungs!